Privacy policy | Valencia & Go

The following information on our Privacy Policy reflects the commitment of www.valenciaandgo.com (hereinafter Valencia & Go) to maintain and guarantee secure professional relationships through the protection of personal data, guaranteeing our clients' right to privacy. In this document we explain how we use the personal data of the users of the web portal.

Personal Data“ shall mean any information concerning an identified or identifiable natural person. This includes, but is not limited to, first name, last name, postal and e-mail address, as well as telephone number.

Any personal data you provide when visiting any of our web portals, will be treated in accordance with the rules of data protection and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which personal data is used by Valencia & Go, owner of the website and responsible for its processing:

Manage the contact forms to deal with your requests for information and respond to the issues raised, as well as to carry out any actions required to manage the sale and the product purchased, including the management of guarantees.
In the case of the registration form, process its conversion to registered user in order to be able to carry out the corresponding proceedings.
In both cases, to send you information about products and services, including events or activities promoted by Valencia & Go. that may be of interest to you.
Also, to report on any business, commercial or social aspects of the company and the activities it organises or in which it participates.
Knowing the user's preferences and interests in order to better understand and meet their needs.

In any case, all users are informed of the non-obligatory nature of the collection of certain personal data, except in the fields indicated to the contrary. However, failure to provide such data may prevent the provision of those Services that depend on the knowledge of such data, and we are therefore released from any liability for the non-provision or incomplete provision of these Services.

It is the user's obligation to provide truthful information and keep it up to date. Consequently, Valencia & Go reserves the right to exclude from the services and proceed to the cancellation of the service to any user who has provided false data, without prejudice to other actions that may apply in law.

The legal basis for the processing of your data is the response to enquiries made via the website, which involves the implementation, at the request of the data subject, of pre-contractual measures by the data subject.

The data will be kept for the time necessary to respond to queries, provide the requested service and fulfil the stated purposes.

Your personal data will not be disclosed to any third party. In the event that it is necessary to communicate your information to a third party, your consent will be requested.

Valencia & Go, has a special concern to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organisational security measures to prevent any loss or unauthorised use by third parties. For example, our web portals use Https data encryption protocols.

The mere fact of visiting this website or using the services of Valencia & Go does not imply that any personal data that identifies a User is automatically registered. However, we inform you that while browsing the website “cookies” are used, small data files that are generated in the user's computer and that allow us to obtain the following analytical information:

a) The date and time of access to the Web, allowing us to know the busiest times, and to make the necessary adjustments to avoid saturation problems at our peak times.
b) The number of daily visitors to each section, allowing to know the most successful areas and to increase and improve their content, in order to obtain a more satisfactory result for users and to improve the design of the contents.
c) The date and time of the last time the user visited the Website in order to carry out analytical and statistical studies on the use of the website.
d) Security elements involved in controlling access to restricted areas.

For more information visit our cookie policy

All users may exercise any of the rights granted by the data protection regulations, such as the right of access, limitation of processing, suppression, portability, etc. by writing to the following address info@valenciaandgo.com from the same e-mail account used for the registration.

Any user may object to the use of their information for the purposes of advertising, market research or satisfaction surveys, and may revoke their consent at any time (without retroactive effect). To do so, please send an e-mail to info@valenciaandgo.com. When you receive advertising by e-mail, you may also object from that e-mail by clicking on the link included in the e-mail and following the instructions provided.

Our Privacy Policy may be updated due to changes and legal requirements, as well as due to improvements and changes included in the way we offer and provide our services and application utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to access and be aware of the latest changes that may have been incorporated. In the event that such changes relate to the consent provided by the user, in which case you will be sent a separate and independent notification to collect it again.

If you have any questions or concerns about our Privacy Policy or wish to exercise any rights or take any action in relation to your personal data, please contact us at the following email address info@valenciaandgo.com.

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