Making reservations

  • When you make a reservation for a product or tour through the website, you accept the practices of our Privacy Policy. You warrant that you are 18 years of age or older, that you have the authority to use this website and book the tour.
  • Make sure that the information you provide is true and accurate. You agree to use the booking functionality of this website solely for the purpose of making legitimate bookings for yourself or others on whose behalf you are legally authorized to act. Any fraudulent or false reservation is forbidden, and Valencia & Go may cancel the account of any user who attempts to make a reservation of this type.
  • Valencia & Go does not provide or own transport services, accommodation, visits, excursions or travel experiences of any other type not detailed in the web. Although Valencia&Go provides information on travel experiences offered by third-party providers and facilitates reservations for them, these options do not imply, suggest or constitute in any way the sponsorship or approval by Valencia&Go of such third-party providers or that there is any type of affiliation.
  • You agree that Valencia&Go is not responsible for the accuracy or completeness of the information you obtain from third-party suppliers and that it displays on your Website.
  • All prices of the products indicated through the website include VAT and other taxes that may correspond.

Accepted payment methods are: bank card or PayPal

The payment process is done through the REDSYS platform. Valencia&Go does not store any banking data in the process of making the purchase.

The payment process has the highest security measures and works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted by means of 128-bit algorithms, which ensure that it is only intelligible for the Client’s computer and that of the paid Website. In this way, when using the SSL protocol it is guaranteed that the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

The Client commits to pay at the moment he makes and confirms the reservation.

The ticket or proof of purchase that corresponds to the reservation request will be sent immediately after confirming the order.

The Customer must notify Valencia&Go of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that we can perform the opportune managements.

Formalization, cancellation of purchases and responsibilities

Once the order has been formalized, that is, with the acceptance of the General Purchase Conditions and confirmation of the purchase process, we will always send an email to the customer confirming the details of the purchase made.

Valencia&Go will accept cancellations of orders under the conditions indicated to continuation. To make the cancellation you must request it by sending an e-mail to reservas@valenciaandgo.com.

You must bear in mind that:

– Reservations for walking tours, excursions, and experiences can be canceled or modified up to 24 hours in advance.

– We do not accept changes or cancellations with less than 24 hours (except for force majeure such as: cruises that cannot dock, canceled flights or disabling illness with medical proof from the same day of the excursion)

– We will not be held responsible if the clients don’t arrive at the meeting point in reached in time, and we will not reimburse the amounts paid. Even when the direction provided by the client is not correct.

– The tours and excursions have a minimum number of participants of 4 people, if we do not reach the minimum we will offer another day to carry out the activity or we will proceed to reimburse it.

– All reserved and paid products may suffer changes due to force majeure (bad weather, overbooking …), provided that the cancellation is produced by Valencia&Go, the customer will receive the full amount.

Valencia&Go will not be responsible for the errors caused in the delivery when the email address entered by the Customer in the order form does not conform to the reality or has been omitted.

The Customer must check that all the purchase data are correct, a once the purchase has been confirmed. If you find an error, you must notify us immediately so that we can make the necessary corrections. Valencia&Go will not be responsible for the errors committed by the client when selecting the product and the desired date.

Consequently, the client will only have the right to complain about imperfections when he has fulfilled his obligations of examination and claim of errors, whenever he exercises his action within 24 hours after the confirmation of the purchase, and always, at least 24 hours before the date confirmed in the wrong product. Once this period has elapsed, the client will lose any right to claim, understanding the product received in full compliance.

For budget/group reservations:

– Up to 7 days before: changes, cancellations or modifications can be made free of charge.

– After 7 days, and up to 48 hours before: they have the right to reserve the credit for one year

– After 48 hours: changes or cancellations are not accepted

Reclamations

If the client considers that his rights as a consumer are violated or not addressed, he can file a complaint with the Consumer Office of his geographical area.